PERS Health Insurance Program Contact Information

Customer Service Representatives can answer questions about health insurance enrollment and eligibility, available health plans, premiums and account information.

Customer Service

Portland: 503-224-7377
Toll-free: 1-800-768-7377
TTY: 1-800-433-6313
Fax: 503-243-3943
E-mail:

Mailing address:
P.O. Box 40187
Portland, OR
97240-0187

Physical Address:
10505 SE 17th Avenue      View Map
Milwaukie, OR 97222

Customer Service Representatives are available by phone from 7:30 A.M. to 5:30 P.M., Monday through Friday Pacific Time. If you send an e-mail, expect a response within 24 hours.

Health Plans

Contact your health plan for questions about service areas, providers, benefits and claims.

Clear Choice Health Plan
Oregon: 541-385-5315
Toll-free: 1-888-863-3637
TTY: 1-800-735-2900

Kaiser Permanente
Portland: 503-813-2000
Toll-free: 1-800-813-2000
TTY: 1-800-735-2900

ODS
Portland: 503-243-3880
Toll-free (OR): 1-800-962-1533
Toll-free: 1-800-852-5195
TTY: 1-800-433-6313
Dental: 1-503-228-6554 (Portland)
1-800-452-1058 (Toll-free)

PERS Pharmacy Program
(ODS, Clear Choice and Providence)
503-243-3960 or 1-888-361-1610

Providence Health Plans
Medicare members (Portland): 503-574-8000
Medicare members (toll-free): 1-800-603-2340
Non-Medicare members (OR) 503-574-6618
Non-Medicare members (toll-free) 1-800-878-4445
TTY: 503-574-8702 or 1-888-244-6642

If you have questions about your personal health care or medical issues, please contact your physician or care provider.

For Medicare enrollment, contact the Social Security Administration at 1-800-772-1213, www.ssa.gov

For replacing a lost Medicare card, or other general Medicare information contact Medicare at 1-800-444-4606, www.medicare.gov

Pension Office / Long Term Care

Contact the PERS Pension Office Customer Service with questions about your pension account, retirement benefits and payments, disability benefits, and your 1099 tax reporting forms.

PERS Pension Office
Portland: 503-603-7777
Toll-free: 1-888-320-7377

Contact UNUM Life Insurance if you are interested in long term care insurance.

PERS Long Term Care Insurance
UNUM Life Insurance Company of America
Toll-free: 1-800-227-4165